No refund will be issued for no-shows.
The short answer is Yes, but the refund is dependent on the cancellation policy specified by the photographer for that package. You can learn more about different cancellation policies here.
In addition, you will also be charged a 5% cancellation fee.
Most photographers will only give you lightly edited images in the High-Resolution JPEG format. No RAW files are given. If you want RAW files or all unedited images, be sure to ask your photographer before booking, so there is no confusion on the deliverable. There may be an additional charge
The client is responsible for any admission fees or transportation fees during the photoshoot (entry to parks, museum, Uber, transportation, etc.).
If you're running late, call or text your photographer as soon as possible. Sometimes your photographer may be able to accommodate, but in cases where they have other commitments, they may not be able to do it. If you arrive at your session late, any time that has passed will be forfeited, and you may shoot for the remaining time. Stay in contact with your photographer, so you are both on the same page.
Photos in your online gallery and high-resolution link are provided in JPEG format. If you want RAW files, please ask the photographer. They may be able to provide it for an additional charge.
Absolutely not. We fully respect your choice on whether to share. Any photos you see on our site are from customers who have told us ‘in writing’ that we can share their photos online. Just let us know your preference when you fill in our feedback form after your shoot.