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Cancellation policies and how they work

Shutterturf offers 4 standardized cancellation policies that we will enforce to protect both buyers and photographers alike. They are :

  • No Cancellation Fee
  • Flexible (7-day)
  • Moderate(15-day)
  • Strict (30-day)

When a seller creates any listing for either photography or videography, they are required to specify the cancellation policy for that packages, whether it's fixed price, hourly, daily, or per item. 

In the event of a cancellation, the cancellation policy will determine how much money is refunded to the buyer or the seller.

Here is an example of a Flexible cancellation policy - 

  • The flexible policy states that if a buyer wants to cancel a shoot and the cancellation date is more than 7 days from the photoshoot date, he gets a full refund. 
  • If the cancellation date is between 4 and 7 days, he gets a 50% refund and if it is within 4 days, he gets no refund.  
  • So what does this mean in terms of numbers? Let's take an example. Suppose John buys a family photography package for 180$. The photographer he chose is Emily, who has set a 'Flexible' cancellation policy for this package.

Now for some reason, John needs to cancel the shoot. 

  • If The cancellation date is more than 7 days from the photoshoot date, John gets a full refund of 180$ (minus the cancellation charge) 
  • If the cancellation date is between 4 and 7 days, he will get 90$  and 
  • If the cancellation date is within 4 days, he gets no refund.   

Similarly, the moderate policy implies

  • if a buyer wants to cancel a shoot and the cancellation date is more than 15 days from the photoshoot date, he gets a full refund.
  • If the cancellation date is between 15 and 8 days, he gets a 50% refund and
  • if it is within 7 days, he gets no refund.  

The Strict policy (30-day) also follows the same principle. 

For cancellations, the "day" will start from 00:00 hrs (12 am)

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