Home > Sellers > What if the client reports that the photographer did not satisfactorily complete the photoshoot, or the photos lacked insufficient quality?

What if the client reports that the photographer did not satisfactorily complete the photoshoot, or the photos lacked insufficient quality?

Even though we all want things to go smoothly, we understand that sometimes disputes may arise because of different expectations between the photographer and the client. If the client reports that the photography services were not provided or adequately completed, which may include but is not limited to circumstances where a Photographer did not arrive for a booking or photos were of insufficient quality for use, Shutterturf has sole discretion to act on behalf of the buyer and not to pay Photographer's Fees.

Shutterturf will independently review such cases, seeking input from the buyer and the photographer in its sole discretion, and may decide at its sole discretion to issue a refund to the buyer.

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